Returns & Exchanges

At Elisa Johnson, we want you to be completely satisfied with your eyewear; if you are not, we offer returns and exchanges on all eligible items within 14 days of delivery. Please ensure that all products are returned in their original packaging, unworn, and with all protective seals intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your eyewear in its original case and shipping box, ensuring the pre-paid shipping label is clearly attached to the outside.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing