Frequently Asked Questions

Everything you need to know about shopping with Elisa Johnson.

When will my order ship?

Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

What is your return policy?

We offer a 14-day return window for all unworn items in their original packaging. Please note that a restocking fee may apply, and sale items are final sale.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How should I care for my eyewear?

To maintain the quality of your frames, always store them in the provided protective case and clean the lenses using the microfiber cloth included with your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna.

Can I change or cancel my order?

Since we aim to process orders as quickly as possible, changes or cancellations can only be made within one hour of placing the order by contacting our support team.